Damovo: Connecting People and Technology
Damovo is an international ICT service provider that helps businesses across the world navigate digital transformation. Their portfolio includes solutions in Unified Communications & Collaboration, Enterprise Networks, Contact Centers, Cloud Services, Security, and Global Managed Services. With a presence in Europe, the Americas, and APAC with more than 650 employees, Damovo supports clients in over 150 countries, ensuring seamless communication and IT management worldwide. Further information can be found at damovo.com.
A Markdown Solution for IT Service Guides
At their Düsseldorf headquarters, Damovo needed a flexible and efficient documentation system to support their IT Service Management (ITSM) and Customer Service Management (CSM) solutions in english, german, and polish language. Their main requirements were:
- A lightweight, self-hosted solution that could be easily maintained.
- A Markdown-based system for structured content management.
- The ability to publish both web guides and downloadable PDFs for offline access.
Mark Klein, Technical Consultant at Damovo, explains why Typemill was the ideal choice:
"Typemill stood out because of its Markdown-based content structure and the ability to generate both web-based documentation and high-quality PDFs. This flexibility allows us to seamlessly integrate Typemill into our existing workflows, using both its intuitive editor and external content pipelines."
While Typemill is primarily used by small-sized companies, Damovo demonstrates how larger enterprises can also benefit from its streamlined, no-frills approach to publishing technical documentation.
Results & Benefits
Damovo runs Typemill on an IIS server and has contributed an IIS installation guide to the Typemill documentation. Their user guides are built with the Guide theme, optimized for structured manuals. The results are:
- Seamless Workflow: Markdown-based content allows easy editing inside and outside Typemill.
- Multi-Format Publishing: Web and PDF outputs provide flexibility for different user needs.
- Modern Layout: A modern layout with the Guide theme featuring all best practices of an up-to-date technical documentation.
If you are interested in creating professional documentation like Damovo, then download the manual bundle for Typemill and read the starter-guide.