LÄMMERZAHL GmbH, based in Dortmund, is recognized as one of the leading providers of software designed for various facets of social legislation in Germany. The company offers comprehensive solutions across employment, youth, and social affairs, as well as related legal areas such as housing benefits, support for asylum seekers, advance maintenance payments, care consulting, education, and participation. Consequently, over 400 districts, cities, offices, and municipalities across Germany effectively utilize LÄMMkom products.
A Software Documentation for Customer Support
LÄMMERZAHL has implemented Typemill as its reference and documentation for LÄMMkom software products. This documentation spans more than 5,000 pages and is primarily managed and utilized by the Division of Product Management and Client Support while also serving as a crucial internal resource for the entire company.
Thomas Düren, Head of the Unit for Product Management and Client Support, explains why LÄMMERZAHL chose Typemill for this initiative:
"We are a team of client-facing specialists and needed a lightweight solution with a simple, user-friendly interface. It is vital for us to have effective and straightforward tools for editing and publishing information that do not require extensive internal training or complex publishing processes. This enables us to focus on our responsibilities in product management and customer support."
Operating in Complex Environments
Although Typemill is primarily designed for straightforward hosting, LÄMMERZAHL has successfully implemented it in a more complex setup using Docker, Kubernetes, and proxies. The customization of Typemill and the branding of the frontend website have been entirely achieved through the flexible options provided by the Cyanine theme and without the need for any custom theme or plugin development.
Are you interested in creating a user documentation for your software like LÄMMERZAHL? Download the documentation bundle for Typemill and check out the starter guide!